Regular service activities
To enable the users to take advantage of the whole potential of the application of an information system or web sites it is important to modify the application according to their current needs. That is why we have prepared a range of services which can be used during the whole life of an application.
We provide the services according to the Microsoft Operations Framework ®
HelpDesk
This service helps to solve substandard situations, solutions of new requirements and answering questions. The base is a system for evidence of requirements and a HelpDesk manager who solves the requirements immediately or ensures their solution. This service includes a customer access to the evidence system of requirements where he/she can see the status of particular accepted requirements and also the quickness of reaction. All answers and offers are always at disposal due to this portal. But what is the difference between Helpdesk and Hotline?
Hotline
Hotline means processing of requirements and informing about the system status by telephone, by a dedicated telephone line. In case that the operator is not able to answer a question or solve a requirement by his/herself he/she arranges a telephone consultation with a person in charge.
Technical support
Technical support means in fact a group of programmators who are responsible for technical solutions of customer requirements accepted through Helpdesk and Hotline. The substitutability of team members is guaranteed and the members are always trained in the current version of administered application.
Analytic a methodic support
Not only technical support, also a team of analysts who are familiar with the systems connected with this servise is at your disposal. The analysts solve questions about how to realise your ideas and models of work with the help of our systems and prepare system designs nad modifications in order to meet your requirements and improve the system quality.
SEO optimalisation
While running the web applications, which success depends on how difficult it is to find them out in the Internet browsers, the SEO (Search Engine Optimalisation) specialist is at disposal. The SEO optimalisation means continuous status monitoring of how difficult it is to find out and modify key words and links in a presentation. The owner of a presentation defines aims which shall be achieved. Regular adjustments of content and technical parts of a web presentation are instruments determined to this activity.
Service readiness guarantee
The evidence of system users, access of these users to modules, knowledge of implementation of system version and various provided changes and modifications lead to the creation of a new service. While implementing a system we will train your users in those parts of the system which they will work with and we will inform them continuously about changes in these parts. We can also provide regular supplementary training and examinations. This will eliminate the user overload with irrelevant information and symplify the users´ changes and arrivals of new users. The result is an optimal system utilisation by each particular user and minimum questions about the way of work with the system.
Web asistent
People managing the web who do not want to manage the content through administration interface on their own can take advantage of our well trained assistent who is a consultant, data encoder and project manager in one person. He/she is able to realise small graphic designs and ensures also small technical adjustments.
Web hosting
We are able to host your web presentation on our server farm on the general net.
Aplication hosting
Hosting of more sophisticated systems includes, in contrast to a common hosting, also allocation of machine time, ensuring of internet availability in defined quality, ensuring of quick operation recovery in case of accidents, larger imprest system, continuous monitoring of applications and a lot of aother services. Application hosting is a service which replace your team of server managers, database specialists, hardware purchases or imprest media management.